General terms and conditions

Introductory Provisions

• These general terms and conditions govern the rights and obligations between Vavřinec group s.r.o., Company ID: 072 47 516, with registered office at Trousilova 1031/2, Kobylisy, 182 00 Prague 8, registered in the Commercial Register maintained by the Municipal Court in Prague under file no. C 297668, as the operator of Aparthotel Svatý Vavřinec, and persons who order or use accommodation, catering, wellness, conference, event or other related services provided by the accommodation provider.
• For the purposes of these terms and conditions, the accommodation provider means Vavřinec group s.r.o. A guest is a natural person who uses the accommodation or other services of the accommodation provider. The client is the person who orders the services, regardless of whether they are also a guest. A reservation is an order for services confirmed by the accommodation provider.
• These terms and conditions apply to all reservations and contracts concluded directly with the accommodation provider, in particular through the website, e-mail, telephone, reservation system, in person at the reception or in another similar way. For reservations made through third parties or reservation portals, these terms and conditions shall apply to the extent that they do not conflict with the terms and conditions of the specific reservation channel.
• By completing a reservation, confirming an order or commencing the use of services, the client and the guest confirm that they have read these terms and conditions, agree with them and undertake to comply with them.

 

Reservation and conclusion of contract

• The reservation is binding from the moment it is confirmed by the accommodation provider. Confirmation of the reservation may be made in particular by e-mail, through the reservation system, written confirmation, issuing a pro forma invoice or other demonstrable means.
• Confirmation of the reservation usually includes in particular the identification of the client or guest, the date of stay, the category or type of accommodation, the number of persons, the scope of ordered services, the price, payment terms, the amount of the deposit, cancellation conditions and other conditions of the specific reservation.
• The accommodation provider guarantees accommodation within the confirmed accommodation category. The specific apartment number, apartment location, view, floor, layout or other individual requirements of the guest are provided according to the current possibilities of the accommodation provider and are not guaranteed, unless explicitly agreed otherwise in writing.
• In the case of mass, group, corporate or event reservations, the person confirming the order expressly declares that they are authorized to act on behalf of the client. If this authorization is not proven, this person is liable to the accommodation provider for any damage caused to the accommodation provider.

 

Price of services and payment terms

• The price of services is determined according to the confirmed reservation, the current offer, the price list of the accommodation provider or the individual agreement of the parties.
• The accommodation provider is entitled to require payment of the full price or a deposit before the start of the stay. The amount of the deposit, the method of payment and the due date are stated in the reservation confirmation, payment link, pro forma invoice or other payment instruction of the accommodation provider.
• If the deposit or price is not paid properly and on time, the accommodation provider is entitled to consider the reservation canceled by the client, without the client or guest being entitled to any compensation. This does not affect the accommodation provider’s right to payment of a cancellation fee if the conditions for it are met.
• For each stay, the accommodation provider may require the provision of payment or credit card details, in particular the cardholder’s name, card number, card validity period and other data necessary for making a payment or guaranteeing the reservation.
• The guest acknowledges that the accommodation provider is entitled to pre-authorize the payment card, or to debit the payment card with an amount corresponding to the agreed price of the stay, deposit, cancellation fee, no-show fee, price of additional services, unpaid expenses or compensation for damage caused by the guest, to the extent resulting from these terms and conditions, confirmed reservation, price list of the accommodation provider or applicable legal regulations.
• If it is not possible to pre-authorize, block, guarantee or pay from the provided payment card, the accommodation provider is entitled to ask the client or guest to provide another payment card or to make another form of payment. If the reservation is not properly guaranteed or paid, the accommodation provider is not obliged to hold the reservation.
• Payment for accommodation with benefit cards, employee vouchers or similar payment methods is only possible in the case of direct reservations made via e-mail rezervace@svatyvavrinec.cz or telephone +420 491 481 653, and under the conditions confirmed by the accommodation provider.

 

Standard cancellation conditions for refundable reservation

• Unless otherwise stated in the reservation confirmation, specific offer, seasonal conditions or reservation channel conditions, the client or guest may cancel the refundable reservation free of charge no later than 5 days before the agreed date of arrival.
• In the event of cancellation of a refundable reservation less than 5 days before the agreed date of arrival, the accommodation provider is entitled to charge a cancellation fee of up to 100% of the total price of the reservation.
• Cancellation of the reservation must be delivered to the accommodation provider in a demonstrable manner, in particular by e-mail or through the reservation system. The moment of cancellation of the reservation is considered to be the moment of delivery of the cancellation to the accommodation provider, not the moment of its sending by the client or guest.
• The accommodation provider is entitled to unilaterally set off its claim for a cancellation fee against the deposit or price of the stay already paid. If the paid deposit is lower than the cancellation fee, the client is obliged to pay the difference to the accommodation provider.
• The accommodation provider is entitled to set different cancellation conditions for individual stays, seasons, packages, events, holidays, group reservations or special offers. Such different conditions take precedence if they were communicated to the client or guest before the completion of the reservation or stated in the reservation confirmation.

 

Non-refundable reservation

• If the reservation is marked as non-refundable, the client and guest acknowledge that it is a reservation provided under special price or business conditions, usually at a discounted price compared to a refundable reservation.
• For a non-refundable reservation, the accommodation provider is entitled to debit the provided payment card or otherwise require payment of 100% of the total price of the reservation after the reservation is created.
• The payment card details must match the details stated in the reservation, unless otherwise agreed with the accommodation provider.
• If it is not possible to debit the price of the non-refundable reservation from the payment card or otherwise pay it, the accommodation provider is not obliged to consider the reservation confirmed. In such a case, the accommodation provider is entitled to ask the client or guest to provide a new payment card or another form of payment.
• In the event of cancellation of a non-refundable reservation, no-show, non-use of ordered services or early termination of the stay, the amount paid will not be refunded, unless individually agreed otherwise in writing by the accommodation provider.

 

No-show and early termination of stay

• If the guest does not arrive for the stay on the day of arrival and does not properly cancel the reservation, such conduct is considered a no-show.
• In the case of a no-show, the accommodation provider is entitled to charge the client or guest an amount of up to 100% of the total price of the reservation, regardless of whether the accommodation provider manages to further occupy the accommodation capacity.
• If the guest terminates the stay before the agreed date of departure, they are not automatically entitled to a refund of a proportionate part of the price of the stay or the price of unused services.
• The accommodation provider may, at its discretion, provide the guest with a substitute performance, voucher, change of date or partial compensation, especially if it manages to further occupy the released accommodation capacity. However, there is no legal entitlement to such a procedure, unless individually agreed otherwise.

 

Guarantee of accommodation and late arrival

• The accommodation provider guarantees the reservation on the basis of the reservation confirmation issued by it and upon fulfillment of the payment or guarantee conditions stated in the reservation confirmation or these terms and conditions.
• If the reservation is not guaranteed by a payment card, paid deposit, prepaid price or other method approved by the accommodation provider, the accommodation provider is entitled to hold the reservation on the day of arrival only until 6:00 p.m. local time. After this time, the accommodation provider is entitled to consider the reservation canceled and offer the accommodation capacity to another interested party.
• For a guaranteed, prepaid or non-refundable reservation, the accommodation capacity is held for the entire first night of the stay, unless otherwise agreed with the guest.
• If the guest expects to arrive after 6:00 p.m., they are obliged to notify the accommodation provider of this fact in advance. The accommodation provider will then inform the guest of the conditions for late arrival, in particular the method of handing over keys, cards or access data.

 

Arrival, departure and use of accommodation

• Unless otherwise stated in the reservation confirmation or in the specific offer, the accommodation is available to the guest from the check-in time set by the accommodation provider and must be vacated no later than the check-out time set by the accommodation provider.
• Early arrival or late departure are possible only with the prior consent of the accommodation provider and according to current availability. The accommodation provider is entitled to charge a fee for early arrival or late departure according to the current price list.
• The guest is obliged to use the accommodation unit, its equipment and the common areas of the hotel properly, considerately and in accordance with these terms and conditions, the hotel’s operating rules, the instructions of the staff and generally binding legal regulations.
• A higher number of persons than agreed in the reservation or permitted by the accommodation provider may not be accommodated in the accommodation unit.
• The guest is not entitled to assign the accommodation unit or its part for use to a third party without the prior consent of the accommodation provider.
• The guest is obliged to observe the night quiet, fire safety rules, the ban on smoking in areas where smoking is prohibited, hygiene rules and other operating rules of the hotel.

 

Obligations of the guest

• The guest is in particular obliged to:
  • provide the accommodation provider with true and complete information necessary for the reservation, accommodation and fulfillment of the accommodation provider’s legal obligations;
  • present an identity document upon arrival, if requested by the accommodation provider;
  • pay the price of the stay and all ordered or used services properly and on time;
  • treat the equipment of the apartment, common areas and other property of the accommodation provider with care;
  • immediately notify the accommodation provider of any damage, defect, malfunction or dangerous situation;
  • respect the legitimate instructions of the staff;
  • ensure that these obligations are also observed by persons to whom they allow entry to the hotel, including minors, persons in their group or persons participating in the event;
  • refrain from conduct that would disturb other guests, disrupt the operation of the hotel or damage the good name of the accommodation provider.
• The guest is responsible for persons who use accommodation or other services with them, or to whom they allow entry to the accommodation unit or hotel premises.

 

Guest’s liability for damage

• The guest is liable to the accommodation provider for damage caused to the accommodation provider’s property, equipment of the accommodation unit, common areas, technical equipment, wellness, gastronomic operation, outdoor areas or other property of the accommodation provider.
• The guest is also liable for damage caused by persons to whom they allowed entry to the hotel, persons in their group, minors they accompany, or an animal whose stay was permitted by the accommodation provider.
• The guest is obliged to reimburse the accommodation provider in particular for the costs of repairing, replacing damaged or destroyed equipment, extraordinary cleaning, odor removal, decontamination, replacement of a lost key, chip or entry card, replacement of a lock, intervention of a technician, or compensation for lost profit for the period during which the accommodation unit could not be further provided to other guests due to damage.
• The accommodation provider is entitled to set off the claim for compensation for damage against the deposit paid, the pre-authorized amount, the price of the stay paid or other receivables of the guest against the accommodation provider.

 

Pets

• The stay of pets is possible only if the specific offer, reservation or prior consent of the accommodation provider allows it.
• The accommodation provider is entitled to set a fee for the stay of the animal according to the current price list.
• The guest is obliged to ensure that the animal does not disturb other guests, does not damage the accommodation provider’s property, does not pollute the hotel premises and does not endanger the safety of persons or other animals.
• The guest is responsible for all damage, extraordinary cleaning or other costs incurred in connection with the stay of the animal.

 

Right of the accommodation provider to refuse or terminate the provision of services

• The accommodation provider is entitled to refuse accommodation or the provision of services to a person who:
  • refuses to prove their identity, if requested to do so;
  • does not pay the price, deposit or provide the required guarantee of the reservation;
  • is clearly under the influence of alcohol or other addictive substances and their behavior may endanger the safety, property or peace of other guests;
  • behaves aggressively, inappropriately, vulgarly or otherwise disrupts the operation of the hotel;
  • has seriously violated their obligations towards the accommodation provider in the past.
• The accommodation provider is entitled to terminate the guest’s stay before the expiry of the agreed period without notice if the guest, despite a previous warning, grossly violates their obligations, in particular damages the accommodation provider’s property, disturbs other guests, violates the night quiet, smokes in prohibited areas, allows unauthorized persons to stay, uses the accommodation unit in contradiction with the contract or operating rules, or otherwise seriously disrupts the operation of the hotel.
• In urgent cases, especially when the life, health, safety of persons, property or operation of the hotel is endangered, the accommodation provider is entitled to terminate the stay even without prior warning.
• Termination of the stay due to violation of the guest’s obligations does not affect the accommodation provider’s right to payment of the price of the stay, cancellation fee, compensation for damage or other claims according to these terms and conditions or legal regulations.

 

Complaints

• The guest is obliged to assert any reservations regarding the quality or scope of the services provided without undue delay after they discover them, preferably directly during the stay at the reception or the responsible representative of the accommodation provider, so that the accommodation provider can ensure redress.
• The accommodation provider is obliged to properly assess the guest’s complaint and, depending on the nature of the matter, ensure adequate redress if the complaint is justified.
• Failure to assert a complaint without undue delay may be taken into account when assessing the justification of the complaint, especially if this made it impossible or substantially difficult for the accommodation provider to verify the alleged defects or ensure their redress.
• A complaint can be made in person at the reception, by e-mail at hotel@svatyvavrinec.cz or in another demonstrable way.
• The accommodation provider will handle the complaint within a reasonable period of time according to its nature, but no later than within the period stipulated by generally binding legal regulations, if the guest is a consumer.

 

Marketing, promotional and seasonal offers

• Marketing, seasonal, package and promotional offers are valid for the duration and under the conditions stated in them, or until capacity is exhausted.
• The accommodation provider is entitled to unilaterally change, specify or terminate the conditions of marketing and promotional offers. However, such a change does not affect already confirmed reservations, unless otherwise individually agreed with the client or guest.
• Individual discounts, promotions, vouchers, benefit programs and discounted offers cannot be combined with each other, unless otherwise stated in the specific offer.

 

Additional services, wellness, gastronomy and events

• In addition to accommodation, the accommodation provider may also provide the guest with other services, in particular catering, wellness, conference, event, animation, experience or other additional services.
• The provision of additional services is governed by their availability, the accommodation provider’s operational possibilities, the price list, the rules of the specific service and any special conditions communicated to the guest.
• The accommodation provider is entitled to change the scope, time, place or method of providing the additional service, or to cancel the service, for operational, safety, hygienic, technical or organizational reasons. In such a case, the accommodation provider will provide the guest with reasonable substitute performance or refund the price of the unused service, if it was paid separately.
• The guest is obliged to observe the rules of individual operations, in particular wellness, restaurant, children’s areas, playroom, conference areas and areas intended for events.

 

Photographs and audiovisual recordings

• The guest acknowledges that the accommodation provider may take illustrative photographs or audiovisual recordings capturing the general atmosphere of the event within the framework of public, social, animation, cultural, sports or similar events organized in the hotel, in particular for documentation and reasonable promotional purposes.
• The accommodation provider will not use photographs or recordings on which the guest is the main subject of the recording or on which they are captured in a way that is capable of interfering with their privacy beyond a reasonable capture of the atmosphere of the event without the guest’s separate consent.
• Materials according to this article may be used in particular on the accommodation provider’s website, the accommodation provider’s profiles on social networks and in the accommodation provider’s reasonable marketing communication.
• A guest who does not wish to be captured in photographs or audiovisual recordings from the event may notify the accommodation provider’s staff of this fact. The accommodation provider will take reasonable measures to respect such a request, if the nature of the event and operating conditions allow it.
• For individual marketing use of the guest’s likeness, especially if the guest is the main subject of the photograph or recording, the accommodation provider will request the guest’s separate consent. In the case of minors, the consent of their legal representative is required.

 

Personal data

• The accommodation provider processes the personal data of clients, guests and other persons in connection with the provision of accommodation and related services, processing reservations, fulfilling legal obligations, protecting its rights and legitimate interests and, where applicable, in other cases stipulated by legal regulations.
• Detailed information on the processing of personal data, in particular on the scope of processed personal data, the purposes and legal bases of processing, the data retention period, data recipients and the rights of data subjects, are stated in a separate document “Information on the processing of personal data“, which is available on the accommodation provider’s website and also at the hotel reception upon request.
• This article does not replace consents to the processing of personal data, if they are required in a specific case according to legal regulations.

 

Accommodation provider’s liability for guest’s belongings

• The accommodation provider is liable for damage to things brought by the guest into the premises reserved for accommodation or for storing things to the extent stipulated by generally binding legal regulations.
• The guest is obliged to take reasonable measures to protect their belongings. Valuables, cash, jewelry, electronics, documents and other valuable items must be stored by the guest in a manner corresponding to their nature and value.
• The guest is obliged to notify the accommodation provider of damage to things without undue delay after they discover it, so that the accommodation provider can verify the origin and extent of the damage.

 

Force majeure and operating restrictions

• The accommodation provider is not liable for the impossibility or restriction of the provision of services caused by circumstances excluding liability, in particular force majeure, extraordinary measures of public authorities, epidemiological or safety measures, power, water, heat, internet or other supply outages, natural disasters, accidents, fire, strike, technical failure or other circumstance that the accommodation provider could not reasonably influence.
• If such a circumstance occurs, the accommodation provider will take reasonable measures to limit the impact on the guest and, depending on the nature of the situation, offer the guest a substitute solution, change of date, substitute service or other reasonable settlement.

 

Out-of-court settlement of consumer disputes

• In the event that a consumer dispute arises between the accommodation provider and a guest who is a consumer, which cannot be resolved by mutual agreement, the guest may contact the relevant entity for out-of-court settlement of consumer disputes.
• The relevant entity for out-of-court settlement of consumer disputes is the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, website: www.coi.cz.
• The accommodation provider informs the guest about the possibility of out-of-court settlement of a consumer dispute in a clear, understandable and easily accessible way also on its website.

 

Final provisions

• Rights and obligations not regulated by these terms and conditions are governed by the legal order of the Czech Republic, in particular the Civil Code and consumer protection regulations.
• If any provision of these terms and conditions is invalid, ineffective or unenforceable, this does not affect the validity, effectiveness and enforceability of the remaining provisions. Instead of such a provision, a provision shall be used which, in its meaning and purpose, best corresponds to the original intention of the parties and applicable legal regulations.
• The accommodation provider is entitled to change these terms and conditions. The wording of the terms and conditions effective at the time of its confirmation shall apply to a specific reservation, unless otherwise agreed with the client or guest.

 

These terms and conditions are effective from May 19, 2026.

 

Please note that this text has been translated automatically. In case of any discrepancies, the Czech version of the Terms and Conditions shall be decisive and legally binding.